Frequently Asked Questions
Find answers to common questions about our services, exchange rates, and procedures.
Rooha Forex Bureau is one of the best forex bureaus in Addis Ababa with two convenient locations: Kasanchis and Sarbet. We offer competitive dollar exchange rates, fast service, and are trusted by thousands of customers since 2020.
Dollar rates (USD to ETB) change daily based on market conditions. Visit our website for live rates or stop by our Kasanchis or Sarbet branch in Addis Ababa for the current exchange rate. We update our rates throughout the day.
You'll need a valid government-issued photo ID (passport, driver's license, or national ID card). For larger amounts, we may require additional documentation such as proof of source of funds or purpose of transaction.
We have two branches in Addis Ababa: 1) Kasanchis Branch - open Mon-Sat 8:30 AM to 5:00 PM (call +251960444333), and 2) Sarbet Branch - open daily 7:00 AM to 10:00 PM (call +251915083443).
Our exchange rates are competitive and often better than banks. Rates are updated throughout the day based on market conditions. We charge a small transparent service fee that varies by transaction amount.
Most transactions at our Addis Ababa branches are completed within 5-10 minutes. For larger amounts or special currencies, it may take slightly longer. We prioritize fast, efficient service.
Yes, we exchange all major world currencies including USD (Dollar), EUR (Euro), GBP (Pound), AED (Dirham), SAR (Riyal), JPY, CAD, AUD, CHF, and many more at our Addis Ababa branches.
Yes, we typically offer more competitive rates than traditional banks in Ethiopia. Our rates are updated more frequently and we have lower overhead costs, allowing us to offer better dollar exchange rates in Addis Ababa.
Yes, we provide specialized forex services for businesses in Ethiopia including bulk currency exchange, corporate accounts, and dedicated support. Contact our business team for personalized solutions.
We follow strict security protocols including CCTV monitoring, secure cash handling procedures, and staff verification. All transactions are recorded and we maintain comprehensive audit trails for your protection.